Skip to content
sellza
Start selling
Legal

Refunds and cancellations

Digital files are delivered the moment you pay, so sales are usually final. But if something is wrong with your file, we will make it right.

Last updated 13 October 2026
Template, have a lawyer review before launch. Text in [square brackets] must be filled in.
On this page

1. When you get a full refund

Write to us within 24 hours of your purchase if:

  • the file does not open, is corrupted, or is empty;
  • the file is clearly not what the product page described (for example a different subject, language or far fewer pages);
  • you were charged but could not download the file, and we cannot fix the download for you;
  • you were charged twice for the same order.

We first try to fix the problem, for example by sending a working file. If that is not possible, or if you prefer, we refund the full amount you paid.

2. When we cannot refund

  • You changed your mind after downloading the file.
  • You bought the wrong product by mistake and have already downloaded it.
  • The request is made more than 24 hours after purchase, unless the law requires otherwise.

3. How to ask

  1. Go to the Contact page and email support from the address you used at checkout.
  2. Include your order number (it starts with SZ- and is in your receipt email) and tell us what is wrong. A screenshot helps.
  3. We reply within 1 working day.

4. How refunds are paid

Approved refunds go back to the same UPI account, card or bank account you paid with, through Razorpay. You will usually see the money within 5 to 7 working days, depending on your bank. Once a refund is made, the download link for that order stops working.

5. Failed or pending payments

If money left your account but your order shows as not paid, you do not need to do anything. Razorpay returns failed payments to your account automatically, usually within 5 to 7 working days. If it has not arrived after that, contact us with your order number.

6. Cancellations

An order cannot be cancelled after payment because the file is delivered instantly. If you close the payment window before paying, nothing is charged and the order simply expires.

7. For sellers

Refunds approved under this policy are deducted in full from your balance or next payout. You can also refund your own buyers from the dashboard at any time.